EVAssist is the leading end-to-end Customer Experience (CX) solution, conceived to help our clients navigate the highly complex era of new mobility and its inherent transformational challenges.
We service drivers in over 10 languages from our office in Malaga, Spain.We speak English, German, French, Spanish, Italian, Dutch, Portuguese, Swedish, Norwegian, Finnish and more. We handle multiple channels for global clients including voice, e-mail, chat, video, Messenger, WhatsApp and social media services.
Simple to set up, we offer unbeatable speed to market thanks to our Good2Great Onboarding Programme designed specifically for eMobility. In only a few days, you’ll be able to offer your customers superior customer service and technical support.
Since EVA is fully dedicated to the eMobility market, EVAssist costs lest than other contact centres. With our Starter Pack you pay only for the time your drivers spend interacting with you, not capacity or agent seats, there are no minimum monthly fees – and you can scale up or down depending on your business needs.
Built from the ground up to meet the needs of eMobility, EVA supports all any Charger Management System while delivering a personalised experiences. Our Contact Centre is the only one built to answer the needs of EV drivers everywhere, in their native language: the industry’s first and only EV Contact Centre. EVA offers a comprehensive portfolio, from business analytics to data management, integration and more.