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CX Specialist

By evassistdonald  Published On October 13, 2020

At EVA Global, our mission is to strengthen the E-mobility industry, through superior customer experience, one driver at a time. We are a young company founded in 2017, having a constantly growing multilingual team. Our offices are in great locations in Malaga, Spain and Utrecht, The Netherlands, and a one is opening soon in Athens, Greece.

We are now recruiting bilingual CX Specialists to join our lively and growing team! We are looking for ambitious, driven and self-motivated candidates with fluent written and oral English, and one or more of the following languages (fluency in more than one will be advantageous):

Immediate hire available for the following language positions:

  • Albanian
  • Arabic
  • Bulgarian
  • Croatian
  • Czech
  • Dutch
  • English
  • Finnish
  • German
  • Greek
  • Hungarian
  • Italian
  • Norwegian
  • Polish
  • Romanian
  • Serbian
  • Slovak
  • Slovene
  • Swedish

The main tasks of the role are as follows:

  • Answer calls to your markets and help customers with charging point issues.
  • Log cases in the back-offices and escalate tickets as needed.
  • Work across multiple back-office systems and raise tickets according to the procedure.
  • Support other channels if / when needed.

The ideal candidate will be:

  • Passionate about customer care and delivering wonderful experiences.
  • Organized, diligent and a fast learner.
  • Technically knowledgeable, able to move across multiple Back Office applications with ease.
  • Reliable and able to adapt a start up environment.
  • A team player – we are a close team where everyone contributes ideas and suggestions – moving forward together!
  • Flexible – we are a 24-hour call centre – this role involves scheduled shift work between 7:00-23:00.
  • Professional and ambitious – there is plenty of room to grow on EVA Global for the right candidate!
  • Previous experience in a call centre environment is a clear advantage.
  • Interest in GreenTech and e-mobility is also an advantage.
  • CV and application text must be in English.
Job Location: The Netherlands Utrecht

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CX Specialist
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