At EVA Global, our mission is to strengthen the E-mobility industry, through superior customer experience, one driver at a time. We are a young company founded in 2017, having a constantly growing multilingual team. Our offices are in great locations in Tampere, Finland., Malaga, Spain., and Utrecht, The Netherlands, and a one is opening soon in Athens, Greece.
We are now recruiting bilingual CX Specialists to join our lively and growing team! We are looking for ambitious, driven and self-motivated candidates with fluent written and oral English, and one or more of the following languages (fluency in more than one will be advantageous):
Immediate hire available for the following language positions:
- Albanian
- Arabic
- Bulgarian
- Croatian
- Czech
- Dutch
- English
- Finnish
- German
- Greek
- Hungarian
- Italian
- Norwegian
- Polish
- Portuguese
- Romanian
- Serbian
- Slovak
- Slovene
- Swedish
The main tasks of the role are as follows:
- Answer calls to your markets and help customers with charging point issues.
- Log cases in the back-offices and escalate tickets as needed.
- Work across multiple back-office systems and raise tickets according to the procedure.
- Support other channels if / when needed.
The ideal candidate will be:
- Passionate about customer care and delivering wonderful experiences.
- Organized, diligent and a fast learner.
- Technically knowledgeable, able to move across multiple Back Office applications with ease.
- Reliable and able to adapt to a start up environment
- A team player – we are a close team where everyone contributes ideas and suggestions – moving forward together!
- Flexible – we are a 24-hour call centre – this role involves scheduled shift work between 7:00-23:00.
- Professional and ambitious – there is plenty of room to grow on EVA Global for the right candidate!
- Previous experience in a call centre environment is a clear advantage.
- Interest in GreenTech and e-mobility is also an advantage.
- CV and application text must be in English.